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Our Complaint Procedure

    Nicholas James policy regarding Covid-19

    Our priority is the safety of our clients and staff. We will be implementing certain safety procedures in line with government guidance, including the following;

    Anyone wishing to arrange any viewing, valuation or visit to our office must confirm they are not showing symptoms or have been asked to self-isolate prior to the appointment.

    We ask that everyone seeks to maintain a minimum of 2 metres distance from others wherever possible. Where social distancing is not possible and the visit is within an enclosed space, they should consider wearing a face covering in line with government guidance.

    We are unable to drive passengers within our vehicles.

    We encourage anyone attending a viewing to bring their own hand sanitiser and avoid touching surfaces within the property.

    Anyone attending an appointment MUST be from the same household

    We encourage clients to view our properties virtually in the first instance where possible.

    For full guidance click here